Order Entry/Customer Service Representative
Smithfield, RI Smithfield, RI Full-time Full-time From $18 an hour From $18 an hour 1 hour ago 1 hour ago 1 hour ago Hanna Instruments is looking for a full-time Customer Service Representative to join our Customer Success Team in Smithfield, RI.
We need an enthusiastic individual with the ability to multi-task.
This individual must have strong listening skills, allowing them to empathize with the customer's issues and offer a unique and innovative solution to each problem.
To be successful, the candidate will quickly have a strong command of the company's customer service policies and acquire product knowledge that can be critical for offering quick and accurate assistance to customers.
This role will work closely with technical support and sales teams to ensure our customer needs are met.
Job Responsibilities for Customer Service Representative:
Handle high volume of incoming phone calls from customers with courtesy and professionalism.
Respond to customer inquiries received by phone, and email.
Enter, process, and approve all customer orders accurately and within the same day received.
Resolve customer complaints in a timely manner regarding order processing issues.
Work with Logistics and other operating functions regarding delivery and service matters.
Ability to learn Hanna catalog in order to recommend accessories, add-ons and alternative products to customers.
Upsell of consumable and replacement products when appropriate.
Update and maintain accurate CRM records.
Perform other job duties as assigned.
Knowledge and Skills required for Customer Service Representative:
Bachelor's degree preferred 3
years' experience in customer service/call center setting.
Prior experience with selling products to customers preferred.
Experience in relevant industry such as manufacturing or selling of consumables preferred.
Ability to work independently and with a team.
Computer literacy required, i.
e.
Microsoft Word, Excel, Power Point, etc.
Prior experience with CRM or NetSuite preferred.
Experience with Hanna products a plus! Ability to commute and work in our Smithfield office 3 days per week.
The people here at Hanna don't just create widgets -- they create testing solutions that help improve everything from the taste of your local microbrew to the safety of the water from your tap.
With operations in 34 countries, Hanna is working to solve some of the world's biggest problems by making scientific testing more accessible, easy and accurate.
Working for Hanna is an opportunity to be a part of the solution in making a better world.
We offer a competitive salary, a comprehensive benefits package and a hybrid work model (3 days in office, 2 days remote).
Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Ability to commute/relocate:
Smithfield, RI 02917:
Reliably commute or planning to relocate before starting work (Preferred) Education:
Associate (Preferred)
Experience:
Customer service with products:
3 years (Preferred) Work Location:
Hybrid remote in Smithfield, RI 02917.
Estimated Salary: $20 to $28 per hour based on qualifications.
We need an enthusiastic individual with the ability to multi-task.
This individual must have strong listening skills, allowing them to empathize with the customer's issues and offer a unique and innovative solution to each problem.
To be successful, the candidate will quickly have a strong command of the company's customer service policies and acquire product knowledge that can be critical for offering quick and accurate assistance to customers.
This role will work closely with technical support and sales teams to ensure our customer needs are met.
Job Responsibilities for Customer Service Representative:
Handle high volume of incoming phone calls from customers with courtesy and professionalism.
Respond to customer inquiries received by phone, and email.
Enter, process, and approve all customer orders accurately and within the same day received.
Resolve customer complaints in a timely manner regarding order processing issues.
Work with Logistics and other operating functions regarding delivery and service matters.
Ability to learn Hanna catalog in order to recommend accessories, add-ons and alternative products to customers.
Upsell of consumable and replacement products when appropriate.
Update and maintain accurate CRM records.
Perform other job duties as assigned.
Knowledge and Skills required for Customer Service Representative:
Bachelor's degree preferred 3
years' experience in customer service/call center setting.
Prior experience with selling products to customers preferred.
Experience in relevant industry such as manufacturing or selling of consumables preferred.
Ability to work independently and with a team.
Computer literacy required, i.
e.
Microsoft Word, Excel, Power Point, etc.
Prior experience with CRM or NetSuite preferred.
Experience with Hanna products a plus! Ability to commute and work in our Smithfield office 3 days per week.
The people here at Hanna don't just create widgets -- they create testing solutions that help improve everything from the taste of your local microbrew to the safety of the water from your tap.
With operations in 34 countries, Hanna is working to solve some of the world's biggest problems by making scientific testing more accessible, easy and accurate.
Working for Hanna is an opportunity to be a part of the solution in making a better world.
We offer a competitive salary, a comprehensive benefits package and a hybrid work model (3 days in office, 2 days remote).
Job Type:
Full-time Pay:
From $18.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work from home Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote Office Ability to commute/relocate:
Smithfield, RI 02917:
Reliably commute or planning to relocate before starting work (Preferred) Education:
Associate (Preferred)
Experience:
Customer service with products:
3 years (Preferred) Work Location:
Hybrid remote in Smithfield, RI 02917.
Estimated Salary: $20 to $28 per hour based on qualifications.
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