*Senior IS Technician
Job title:
Technical Support Location:
RI, MA and CT (Remote also fine) Duration:
6 months contract Pay Rate:
$18.
67/hr W2 Note:
- We are considering remote candidates in the eastern or central time zones to Work from Home.
ALL REMOTE Candidates will be Required to use webcam during training/nesting.
- All candidates will be expected to train onsite if they live within 50 miles of Smithfield.
They will have the option of working remote once they complete training.
RX training class starts on July 31, 2023 and ends on September 15, 2023.
Training hours are 8:
00 am to 4:
30 pm (EST) M-F Non Safety Role 2hr start windows:
1 p.
m.
to 3 p.
m.
(EST) including weekend day/night Training 8 a.
m.
-4:
30 p.
m.
(EST) PRESCREEN REQUIRED ON THE TOP OF EVERY RESUME Start window is:
1 p.
m.
to 3 p.
m.
(EST) Please indicate 2 hour start window on the resume City and state of residence Do they have a secure location with no interruptions and secure from disruptions from family/visitors? (This MUST BE enforced) Have they work here before, if so, who was their manager? Do they have any conflicts with the training schedule or time off planned during assignment duration? What is their internet speed? The requirement is 150 mbps (please run a speed test and provide their upload and download speed from the location that they will work for us and must be done on their computer not their cell phone).
Reminder:
Prescreen requires upload of speed test on resume.
Do they agree to work one weekend day/night? Do they agree to be on the webcam at all times except for Breaks and Lunch.
Reminder:
Please remember that we review matches of contingent workers who have been closed and rejected on these post.
If they have worked here before or interviewed/ been reviewed and rejected we will not review them again.
People are Network or system administrators and/or engineers, will not be shortlisted to this role.
All new prescreens need to be used.
We will not shortlist people with old prescreens.
Prescreens must be accurate and meet qualification.
See below.
Reminder:
Prescreen requires upload of speed test on resume.
The 2 hour start window on the resume (Currently this is 1-3.
Not 1 , 1:
30, etc.
This is a window and they need to be willing to start any time 1- 3) ALL REMOTE Candidates will be MANDATED to use webcam during training.
This means they have to be fully on camera.
They CANNOT have it facing the ceiling, wall, etc.
Requirements:
6 months of hardware experience preferably in a Call Center environment.
Must have excellent Customer Service skills Must have competent PC skills, proficiency in MS Office required Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred If you are interested for this role so please share below details:
- Share your updated resume:
DOB:
MM/DD:
Last 4 digits of SSN:
.
Note:
This role will be a call center role taking inbound calls.
They are required to sit for long periods of time.
This position requires the prompt technical responses to questions from stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.
This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
The primary role of this position is to take live trouble-shooting calls daily 100% of the time Recommended Skills Call Centers Communication Customer Service Microsoft Office Webcam Estimated Salary: $20 to $28 per hour based on qualifications.
Technical Support Location:
RI, MA and CT (Remote also fine) Duration:
6 months contract Pay Rate:
$18.
67/hr W2 Note:
- We are considering remote candidates in the eastern or central time zones to Work from Home.
ALL REMOTE Candidates will be Required to use webcam during training/nesting.
- All candidates will be expected to train onsite if they live within 50 miles of Smithfield.
They will have the option of working remote once they complete training.
RX training class starts on July 31, 2023 and ends on September 15, 2023.
Training hours are 8:
00 am to 4:
30 pm (EST) M-F Non Safety Role 2hr start windows:
1 p.
m.
to 3 p.
m.
(EST) including weekend day/night Training 8 a.
m.
-4:
30 p.
m.
(EST) PRESCREEN REQUIRED ON THE TOP OF EVERY RESUME Start window is:
1 p.
m.
to 3 p.
m.
(EST) Please indicate 2 hour start window on the resume City and state of residence Do they have a secure location with no interruptions and secure from disruptions from family/visitors? (This MUST BE enforced) Have they work here before, if so, who was their manager? Do they have any conflicts with the training schedule or time off planned during assignment duration? What is their internet speed? The requirement is 150 mbps (please run a speed test and provide their upload and download speed from the location that they will work for us and must be done on their computer not their cell phone).
Reminder:
Prescreen requires upload of speed test on resume.
Do they agree to work one weekend day/night? Do they agree to be on the webcam at all times except for Breaks and Lunch.
Reminder:
Please remember that we review matches of contingent workers who have been closed and rejected on these post.
If they have worked here before or interviewed/ been reviewed and rejected we will not review them again.
People are Network or system administrators and/or engineers, will not be shortlisted to this role.
All new prescreens need to be used.
We will not shortlist people with old prescreens.
Prescreens must be accurate and meet qualification.
See below.
Reminder:
Prescreen requires upload of speed test on resume.
The 2 hour start window on the resume (Currently this is 1-3.
Not 1 , 1:
30, etc.
This is a window and they need to be willing to start any time 1- 3) ALL REMOTE Candidates will be MANDATED to use webcam during training.
This means they have to be fully on camera.
They CANNOT have it facing the ceiling, wall, etc.
Requirements:
6 months of hardware experience preferably in a Call Center environment.
Must have excellent Customer Service skills Must have competent PC skills, proficiency in MS Office required Must have excellent verbal and listening communication skills Must have excellent writing skills Able to work in a flexible 24/7 work environment, preferred If you are interested for this role so please share below details:
- Share your updated resume:
DOB:
MM/DD:
Last 4 digits of SSN:
.
Note:
This role will be a call center role taking inbound calls.
They are required to sit for long periods of time.
This position requires the prompt technical responses to questions from stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.
This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
The primary role of this position is to take live trouble-shooting calls daily 100% of the time Recommended Skills Call Centers Communication Customer Service Microsoft Office Webcam Estimated Salary: $20 to $28 per hour based on qualifications.
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