Representative, Client Services - October 2023 (Smithfield)
Job Description:
Target Class Start Date:
October 2, 2023 Are you customer focused and also strive to deliver experiences that foster s customer loyalty? Then this might be the right role and opportunity for you! Apply now to be considered for the upcoming October class that includes an immersive paid training during onboarding! This job posting is for candidates in our Smithfield location.
(Associates in this role can work in Smithfield, RI or in Westlake, TX).
The RoleThe Operations & Services Group (OSG) Client Services division is seeking entry level, driven and knowledgeable associates!u00A0As a Representative for Client Services, you will be directly involved in navigating transaction processing and carrying out our already-established record-keeping business practices, provides best in class service to financial advisors and other institutional clients by executing client requests and acting as a client advocate throughout the Fidelity organization through telephone within contact center.
You ensure customer satisfaction by delivering extraordinary service, handling standard and complex interactions and processing of client inquires received by phone or in writing.
We are customer-obsessed and strive to deliver experiences that foster customer loyalty through consistent, high-quality service, delivered by associates who can effectively transform knowledge to performance, complexity to simplicity, and customer service into relationships.
The Expertise/Skills You Bring 2
years of relevant experience in either call/contact center customer service and/or financial services operations Excellent, proactive customer or client servicing skills, highly preferred Experience working in a very dynamic environment managing competing priorities Effective time management skills to meet deadlines Self-motivated and has the desire to proactively take on additional responsibilities Highly attentive to detail and organized, in order to execute on responsibilities efficiently You are punctual, and demonstrate a strong dedication to attendance You have a drive for learning all facets of the OSG Client Services business, including its' teams, systems, and processes You have phenomenal communication, influencing and problem-solving skills Working experience multi-tasking and working in a fast-paced environment to meet processing timeframes or deadlines You have the desire to identify areas of improvement and be a part of developing the plan to implement change You are customer-obsessed and strive to deliver exceptional experiences that foster customer loyalty The TeamWe provide superior customer service to Fidelity s Institutional businesses through innovation, dedication and commitment to excellence.
This division is responsible for servicing our customers via inbound phones interactions, transaction processing and record-keeping for the transfer agent, Fidelity Investments Institutional Operations Company, Inc.
, as well as intermediary support and relationship management for Fidelity Institutional Asset Management (FIAM).
Please see below for the salary range for work locations in Colorado only:
N/A Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:
N/A Please see below for the salary range for work locations in California only:
N/A Please see below for the salary range for work locations in Washington only:
N/A Certifications:
Company OverviewFidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients.
We help people invest and plan for their future.
We assist companies and non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours.
You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.
Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023.
And you don't need a finance background to succeed at Fidelity--we offer a range of opportunities for learning so you can build the career you've always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we re calling u201CDynamic Workingu201D.
Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks.
These requirements are subject to change.
We invite you to Find Your Fidelity at fidelitycareers.
com.
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.
com, or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.
Certain roles may require candidates to go through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested.
This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent).
These investigations will account for 7 years or more of history, depending on the role.
Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances:
Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
Recommended Skills Asset Management Attention To Detail Business Ethics Business Relationship Management Call Centers Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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