Senior IS Technician
Job DescriptionRemote:
Client - RI - Smithfield - 935 Douglas Pike RX Training class starts on August 14, 2023 and ends on September 28, 2023 Training hours are 8:
00 a.
m.
to 4:
30 p.
m.
(EST) M-F NOTE:
If they live in Central Time zone.
Training hours are 7:
00 a.
m.
to 3:
30 p.
m.
(EST) M-F FS training class starts August 28, 2023 and ends on October, 10 2023 Training hours are 9:
00 a.
m.
to 5:
30 p.
m.
(EST) M-F NOTE:
If they live in Central Time zone.
Training hours are 8:
00 a.
m.
to 4:
30 p.
m.
(EST) M-F 2hr start window:
12 p.
m.
to 2 p.
m.
(EST) including weekend day/night 2hr start window for Central time zone only:
11 a.
m.
to 1 p.
m.
(Central) including weekend day/night PRESCREEN REQUIRED ON THE TOP OF EVERY RESUME City and state of residence Do they have a secure location with no interruptions and secure from disruptions from family/visitors? (This MUST BE enforced) Have they work here before, if so, who was their manager? Do they have any conflicts with the training schedule or time off planned during assignment duration? What is their internet speed? The requirement is 150 mbps (please run a speed test and provide their upload and download speed from the location that they will work for us and must be done on their computer not their cell phone).
Reminder:
Prescreen requires upload of speed test on resume.
Do they agree to work one weekend day/night? Do they agree to be on the webcam at all times except for Breaks and Lunch.
Please indicate days/ time you are not available for interviews:
(No guarantee they will get the slot requested.
) Note:
- Candidates in RI, MA and CT:
MAX Bill Rate - REMOTE Candidates outside of RI, MA and CT:
MAX Bill Rate:
- We are considering remote candidates in the eastern or central time zones to Work from Home.
ALL REMOTE Candidates will be Required to use webcam during training/nesting.
- All candidates will be expected to train onsite if they live within 50 miles of Smithfield.
They will have the option of working remote once they complete training.
Reminder:
Please remember that we review matches of contingent workers who have been closed and rejected on these post.
If they have worked here before or interviewed/ been reviewed and rejected we will not review them aProduct.
People are Network or system administrators and/or engineers, will not be shortlisted to this role.
ll new prescreens need to be used.
We will not shortlist people with old prescreens.
Prescreens must be accurate and meet qualification.
See below.
Reminder:
Prescreen requires upload of speed test on resume.
The 2 hour start window on the resume (Currently this is 1-3.
Not 1 , 1:
30, etc.
This is a window and they need to be willing to start any time 1- 3) LL REMOTE Candidates will be MANDATED to use webcam during training.
This means they have to be fully on camera.
They CANNOT have it facing the ceiling, wall, etc.
Requirements:
6 months of hardware experience preferably in a Call Center environment.
Must have excellent Customer Service skills Must have competent PC skills, proficiency in MS Office required Must have excellent verbal and listening communication skills Must have excellent writing skills ble to work in a flexible 24/7 work environment, preferredNote:
This role will be a call center role taking inbound calls.
They are required to sit for long periods of time.
This position requires the prompt technical responses to questions from Client stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.
This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
The primary role of this position is to take live trouble-shooting calls daily 100% of the time Position
Summary:
s a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from Client store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo.
Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system.
The main responsibility of this employee is to take live troubleshooting calls daily.
This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home option is available.
You must have a quiet, private work area with a closed door.
Dependent and child-care arrangements must be made as if you were onsite.
You must have a secure internet connection with a speed of 150 mbps in order to work from home.
If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you will be expected to arrive no longer than an hour after your connection is interrupted.
You may also come into the call center to work if you prefer to work onsite.
Key
Responsibilities:
Document problems, complete problem tickets, and request information in the support tools Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques Effectively handle call workload Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements Collaborate well in a team environment The full-time employee will work 5 days a week, and must be able to work one weekend shift a week Duties:
Key
Responsibilities:
Document problems, complete problem tickets, and request information in the support tools Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques Effectively handle call workload Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements Collaborate well in a team environment The full-time employee will work 5 days a week, and must be able to work one weekend shift a week
Experience:
Required Qualifications - 6 months of technical and/or call center experience Preferred Qualifications -Experience in a help desk/call center environment providing technical support in a retail environment Experience using computer hardware and software applications Education:
High School diploma or GED required Recommended Skills Call Centers Communication Computer Architectures Customer Service Diagnostic Skills Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
Client - RI - Smithfield - 935 Douglas Pike RX Training class starts on August 14, 2023 and ends on September 28, 2023 Training hours are 8:
00 a.
m.
to 4:
30 p.
m.
(EST) M-F NOTE:
If they live in Central Time zone.
Training hours are 7:
00 a.
m.
to 3:
30 p.
m.
(EST) M-F FS training class starts August 28, 2023 and ends on October, 10 2023 Training hours are 9:
00 a.
m.
to 5:
30 p.
m.
(EST) M-F NOTE:
If they live in Central Time zone.
Training hours are 8:
00 a.
m.
to 4:
30 p.
m.
(EST) M-F 2hr start window:
12 p.
m.
to 2 p.
m.
(EST) including weekend day/night 2hr start window for Central time zone only:
11 a.
m.
to 1 p.
m.
(Central) including weekend day/night PRESCREEN REQUIRED ON THE TOP OF EVERY RESUME City and state of residence Do they have a secure location with no interruptions and secure from disruptions from family/visitors? (This MUST BE enforced) Have they work here before, if so, who was their manager? Do they have any conflicts with the training schedule or time off planned during assignment duration? What is their internet speed? The requirement is 150 mbps (please run a speed test and provide their upload and download speed from the location that they will work for us and must be done on their computer not their cell phone).
Reminder:
Prescreen requires upload of speed test on resume.
Do they agree to work one weekend day/night? Do they agree to be on the webcam at all times except for Breaks and Lunch.
Please indicate days/ time you are not available for interviews:
(No guarantee they will get the slot requested.
) Note:
- Candidates in RI, MA and CT:
MAX Bill Rate - REMOTE Candidates outside of RI, MA and CT:
MAX Bill Rate:
- We are considering remote candidates in the eastern or central time zones to Work from Home.
ALL REMOTE Candidates will be Required to use webcam during training/nesting.
- All candidates will be expected to train onsite if they live within 50 miles of Smithfield.
They will have the option of working remote once they complete training.
Reminder:
Please remember that we review matches of contingent workers who have been closed and rejected on these post.
If they have worked here before or interviewed/ been reviewed and rejected we will not review them aProduct.
People are Network or system administrators and/or engineers, will not be shortlisted to this role.
ll new prescreens need to be used.
We will not shortlist people with old prescreens.
Prescreens must be accurate and meet qualification.
See below.
Reminder:
Prescreen requires upload of speed test on resume.
The 2 hour start window on the resume (Currently this is 1-3.
Not 1 , 1:
30, etc.
This is a window and they need to be willing to start any time 1- 3) LL REMOTE Candidates will be MANDATED to use webcam during training.
This means they have to be fully on camera.
They CANNOT have it facing the ceiling, wall, etc.
Requirements:
6 months of hardware experience preferably in a Call Center environment.
Must have excellent Customer Service skills Must have competent PC skills, proficiency in MS Office required Must have excellent verbal and listening communication skills Must have excellent writing skills ble to work in a flexible 24/7 work environment, preferredNote:
This role will be a call center role taking inbound calls.
They are required to sit for long periods of time.
This position requires the prompt technical responses to questions from Client stores and pharmacy employees regarding troubleshooting, diagnosing, and resolving problems for their software and hardware issues.
This position requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
The primary role of this position is to take live trouble-shooting calls daily 100% of the time Position
Summary:
s a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from Client store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo.
Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system.
The main responsibility of this employee is to take live troubleshooting calls daily.
This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home option is available.
You must have a quiet, private work area with a closed door.
Dependent and child-care arrangements must be made as if you were onsite.
You must have a secure internet connection with a speed of 150 mbps in order to work from home.
If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you will be expected to arrive no longer than an hour after your connection is interrupted.
You may also come into the call center to work if you prefer to work onsite.
Key
Responsibilities:
Document problems, complete problem tickets, and request information in the support tools Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques Effectively handle call workload Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements Collaborate well in a team environment The full-time employee will work 5 days a week, and must be able to work one weekend shift a week Duties:
Key
Responsibilities:
Document problems, complete problem tickets, and request information in the support tools Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques Effectively handle call workload Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements Collaborate well in a team environment The full-time employee will work 5 days a week, and must be able to work one weekend shift a week
Experience:
Required Qualifications - 6 months of technical and/or call center experience Preferred Qualifications -Experience in a help desk/call center environment providing technical support in a retail environment Experience using computer hardware and software applications Education:
High School diploma or GED required Recommended Skills Call Centers Communication Computer Architectures Customer Service Diagnostic Skills Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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