Senior Business Analyst, Customer Solutions - Digital Engagement & Personalization
Job Description:
The RoleAs a Customer Solutions Sr.
Business Analyst, you will work on the Digital Engagement & Personalization for Financial Help squad which is within the Retirement Income Services and Financial Wellness product area.
The key focus of this team is to develop curated tools and experiences that enable long-term planning for workplace accumulators on the NetBenefits platform.
This is an excellent opportunity to be part of this critical product that drives growth for Fidelity while working with various teams to make a difference.
Due to the high visibility of this product area, we are seeking a strong, motivated teammate who can multi-task.
This role will be responsible for the effort to elicit requirements, build user stories and acceptance criteria, complete business acceptance test plans and contribute to go-to-market activities for key product improvements.
Attributes that lead to success in this role include having an agile mindset with a high level of curiosity, tenacity to follow up on details to gain a complete understanding of a problem with the ability to proactively identify and prioritize next steps and a sense of ownership.
The Expertise & Skills You BringBachelor's degree preferredProven knowledge (5
years) of business analyst techniques, for example:
current state analysis, business rules analysis, requirements gathering and analysis, crafting user stories, user acceptance testing and product documentation.
Strong analytical, critical thinking and problem-solving skills with the ability to write clear, concise product documentationConfidence to provide constructive input to drive future process improvementsConfidence to present to large audiences and strong presentation skills is a plusFacilitate and coordinate with multiple teams across business units, teams, squads, business partners as well as IT, Legal, Compliance & Risk stakeholders to define product features and process connection pointsFamiliar with Agile methodologies and scrum tools such as JIRA, Mural and MS Teams, to assist with defining Epics and StoriesParticipate and /or facilitate the daily Scrums, Sprint Planning Meetings, Release Planning, Sprint Reviews and RetrospectivesOutstanding listening, written communication, and verbal skills with ability to speak to a broad audienceIf new functionality is being built/updated, you will collaborate with the Quality Engineers on a test strategy as well as perform Business Acceptance Testing (BAT) and production validationFull MS Office suite, particularly PowerPoint and Excel experience is a mustProven analytical, critical thinking and problem-solving skillsQuality, accuracy, and timeliness are essential to the success of this functionThe Value You DeliverComfortable with change and ability to adjust as neededSelf-starter, independent and can work without close supervisionAbility to visualize holistically and work broadly (not in a silo)Must be highly motivated with a point of view and be professionally outspokenMust be comfortable with taking on leadership tasksMust be dependable, positive, and resistantAbility to develop strong relationships as the foundation of influenceTeam building and driving work successfullyPlease see below for the salary range for work locations in Colorado only:
N/APlease see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:
N/APlease see below for the salary range for work locations in California only:
N/APlease see below for the salary range for work locations in Washington only:
N/ACertifications:
Company OverviewFidelity Investments is a privately held company with a missionto strengthen the financial well-being of our clients.
We help people invest and plan for their future.
We assist companies and non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours.
You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home.
Honored with aGlassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2023.
And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling Dynamic Working.
Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks.
These requirements are subject to change.
We invite you toFind Your Fidelityatfidelitycareers.
com.
Fidelity Investments is an equal opportunity employer.
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email toaccommodations @fmr.
com, or by calling 800-835-5099, prompt 2, option 3.
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry.
Certain roles may require candidates to go through a preliminary credit check during the screening process.
Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested.
This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent).
These investigations will account for 7 years or more of history, depending on the role.
Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances:
Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
PDN-99cc4b2e-e28c-4f34-9711-a1ef3a4e0013 Recommended Skills Acceptance Testing Agile Methodology Analytical Business Requirements Communication Critical Thinking Estimated Salary: $20 to $28 per hour based on qualifications.
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