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Help Desk Technician

Company Name:
Adecco
Location: Smithfield, RI Category: Call Center & Customer Service
Status: Temporary/Contract Reference: US_EN_1_025360_7614754
Posted: March 18,2014 Salary: $12 - $12 Hourly
Adecco is currently assisting a local client in recruiting to fill Customer Service - Help Desk Technician jobs in Smithfield, RI. This position is a temporary opportunity. To be a successful Help Desk Technician you must have excellent PC skills, particularly dealing with Excel and Access, and ideally have previous call center experience. If you meet the qualifications listed below please Apply Now!
Responsibilities for this Customer Service - Help Desk Technician include but are not limited to the following:
Prompt technical responses to questions from employees regarding troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems, hardware,
Requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues.
Related online diagnostics are used for troubleshooting; incidents are tracked in a case tracking system.
Take live trouble-shooting calls daily 100% of the time.
Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
Document problems accurately and succinctly in the appropriate support tools provided.
Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.
Qualifications:
A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role
High School Diploma or GED required
Must demonstrate analytical, problem solving and interpersonal skills
Must have competent PC skills - particularly in Excel and Access
Able to work in a flexible 24/7 work environment, preferred
Pay for this position is $12/hour. This is a temporary opportunity.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Help Desk Technician job in Smithfield, RI or any related opportunities with Adecco.

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