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Solutions Specialist - Smithfield

Company Name:
Cox Communications, Inc.
## Description
Position Title: Solutions Specialist
Grade: Sales
Locations: Smithfield, RI
Cox Communications is looking for a customer-focused Solutions Specialist to be the primary point of contact for both new and existing customers. As a Solutions Specialist, this individual will be working in a Cox Solutions Store guiding customers through the purchase decision and activation process of Cox product offerings (cable, data, voice, and wireless).
Reporting to the Store Manager, this role is responsible for meeting established sales objectives by matching customer needs with the right products and services. As a critical member of the sales team, this role requires strong interpersonal skills and a passion for delivering outstanding customer service. The Solutions Specialist will be provided learning opportunities to stay abreast of the rapidly evolving Cox products and services and is expected to translate how device capabilities address various customer needs. To be successful in this role, this individual should have an aptitude for sensing and responding to various consumer types.
In addition to customer service responsibilities, this individual plays a key role in maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention. Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.
RESPONSIBILITIES
Solutions Sales and Marketing -
Grow the business through ensuring individual sales targets are met .
Execute marketing promotions and campaigns designed to increase brand equity and achieve sales objectives.
Promote Quality Customer Experience -
Develop and maintain relationships with potential and existing customers through exhibiting best-in-class customer service skills.
Aid customers in completing purchases and resolving issues.
Create a positive experience for customers through ensuring the sales floor remain visually appealing.
Assist with sales floor up-keep, store cleanliness, sales floor inventory counts and stock replenishment.
Solutions Education -
Clearly explain and illustrate product and service capabilities to customers.
Build customer loyalty through strategically offering product suggestions to solve customer's wants and show customers how to meet their needs with Cox products.
Continuously expand knowledge of trends in wireless and current Cox services and products.
## Qualifications
QUALIFICATIONS
Minimum
High School diploma, GED, or relevant experience
Minimum of 1 year of retail or sales experience
Must have reliable, consistent transportation and ability to work at a variety of retail locations
Eligibility to work in the United States
Preferred
Wireless retail sales experience is a plus
Some college preferred
Cash handling and previous billing system experience is preferred
Willingness to work a flexible schedule which includes weekends, evenings, and holidays
Computer literacy with an aptitude for learning communication products and services
Business understanding and working knowledge of the wireless communications industry
Ability to meet established sales targets
Ability to be mobile within the store for long periods of time to greet and assist customers
Organization: Cox Communications
Primary Location: US-RI-Smithfield-371 Putnam Pike Suite 470
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Travel: No
Schedule: Full-time
Unposting Date: Ongoing
Req ID: 141018

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